Insurers
We run every customer case — from the first call to closure. CRM API integration, clinician triage, white-label communications, full claim documentation.
80% of Ukrainian insurers
INSURANCE ASSISTANCE PARTNER
Ensuria by your side when it matters most.
We manage your customers' cases from the first call to case resolution — under your brand, in your language, 24/7.
Medical Assistance
Document Support
Legal Assistance
Evacuation
Who needs us.
Tour operators
We absorb the operational risk: hotel and flight coordination, group evacuations during natural disasters and political crises, a 24/7 hotline under your brand.
8,200+ travellers in 2025
Travel agencies
We give you 24/7 service without owning the infrastructure — white-label support under your brand, fixed annual fee, turn-key integration.
200+ agency partners
Banks
We integrate a ready-made assistance product into your premium card programmes — World Elite, Infinite, Black. Integration with card management and a white-label mobile experience.
5 premium card programmes
Ensuria for corporations.
A dedicated track for companies responsible for their employees on the road.
Travel risk management aligned with ISO 31030
Country pre-trip briefs and executive evacuation
Support for expats and relocated employees
30+ corporate teams under protection
Four lines of service. One SLA. One point of contact.
Medical assistance
Phone triage by clinicians 24/7, coordination with 20,000 clinics, air and ground evacuation, repatriation, direct provider payment.
Travel assistance
Lost documents, legal aid, embassy coordination, emergency cash, flight rebooking, baggage tracing — in 14 languages.
Telemedicine
Doctor in your customer's app in minutes — video, audio, chat with no queue, e-prescriptions. GP, paediatrician, psychiatrist, gynaecologist.
Analytics & reporting
Live dashboard of active cases, monthly reports, cost forecasting, root-cause analytics, customer NPS on every closed case.
Trusted by Ukraine’s leading insurers
From the call to case closure — one route.
A standardised process means the customer doesn't repeat their story three times and isn't left alone in a hard moment. Every step is documented and available to the partner in real time.
01.
First contact
We answer in under 30 seconds — a native-speaker operator, no queue.
02.
Clinician triage
A doctor or specialist assesses the situation. The case is opened and a personal coordinator is assigned.
03.
Coordination
We bring in the clinic, evacuation team, lawyer, embassy — whoever is needed. Direct payment, no out-of-pocket from the customer.
04.
Through resolution
The coordinator stays with the case until it's fully resolved — paperwork, translations, contact with family, journey home.
05.
Partner report
We hand over the full claim pack: invoices, receipts, medical opinions, customer NPS.
What the people who work with us every day tell us.
«Ensuria took an entire class of operational work off our plate — call handling, hospital coordination, claim follow-ups. Reporting is transparent, response is fast, customers are happy.»
Olena P.
·
Head of Travel Insurance, insurer
«One contact instead of ten vendors — that's the biggest thing we got. Before, coordinating subcontractors used to eat an hour of a manager's time per incident.»
Andriy K.
·
Operations Lead, tour operator
«The 24/7 team became an extension of our internal service. Cases close on time, every call is documented. Customer NPS is up 18%.»
Yulia R.
·
Head of Customer Care, bank
Certifications that open contract doors.
We complete a full annual cycle of certification and audit to meet the requirements of the largest insurance groups and European regulators. All reports are available to partners on request.
Request audit pack →
ISO 9001
Service quality
ISO 27001
Information security
ISO 31030
Travel risk management
GDPR
European data protection
Why partners stay.
01
Native Speakers, Not Translators
We provide 24/7 support in 14 languages, including Ukrainian, English, Polish, German, Spanish, Italian, Turkish, Arabic, and more. Customers always communicate directly—never through an operator → translator → doctor chain.
Average response time: 28 seconds
02
One Contract. One Integration.
API-first case and claims management. A single SLA across all service lines. From the first call to case resolution, customers communicate with one team—without subcontractor chains.
SLA COMPLIANCE: 98% IN 2025
03
Our Partner Network
A network of 20,000 providers across the healthcare, insurance, and transportation industries in 180 countries. Direct contracts, negotiated rates, and direct settlement with no upfront costs for customers.
12+ YEARS BUILDING OUR NETWORK
04
Your Brand. Our Expertise.
We work in your brand's voice, with your visual identity, and through your dedicated phone line. White-label mobile app, customized hotline, and branded email communications.
25+ white-label integrations
How we work in the moments that truly matter.
Anonymized real-life cases from 2024–2025.
CALL → EVACUATION
7 hours
Heart Attack in Dubai: Evacuation in 7 Hours
A 54-year-old man on a business trip called us at 03:14 after suffering a heart attack. Two hours later, he was stabilized at a local hospital. Within seven hours, he was transported to Kyiv on a medical evacuation flight with an intensive care team.
Medical
·
UAE → Kyiv
TIME TO RECEIVE DOCUMENTS
18 hours
Lost Passport in Barcelona: Documents in 18 Hours
A traveler was scheduled to fly home the next day after losing her passport. We contacted the consulate at 23:00, arranged an emergency appointment, guided her through the entire process, and secured an emergency travel document within 18 hours.
Travel
·
Spain
CASE COST
€4,280
Road Accident on the E40: Coordinating Four Service Providers
A family of three sustained minor injuries in a road accident. Within 48 hours, we arranged vehicle recovery, vehicle transportation, a medical examination, coordination with the Polish police, translation of official documents, and their return home by train.
Roadside
·
Poland
Everything You Need, Right on Your Phone.
Insured customers have access to the Ensuria app—no queues, no hotline calls.
- Request assistance instantly and chat with a doctor.
- Upload claim documents in a single tap.
- Track your claim status online — no emails required.
- Your digital policy and assistance contacts are always within reach.
